At this time, I can only ship to the United States of America, excluding Hawaii.

Plant health, identification, and quality

The plants available here are high-quality, nursery propagated stock. They will be shipped bare root, or wrapped in a bit of sphagnum. While most bare-root plants can experience some stress in shipment, many of the Draculas and Masdevallias that I receive from my supplier are so robust they can set spike within weeks of arrival. Some that arrive with spikes can even continue to bloom off them. However, no warranty, expressed or implied, is given for the success of the plants you receive.

I cannot guarantee correct identifcation of plants as I am not involved in that part of the process, and the vagaries of taxonomy leave some IDs controversial. That, from my perspective at least, is part of the fun of orchid growing - once in a while a plant will be different from what is expected. There are circumstances where I would consider exchanging a mislabeled plant for a correct one, though, so please ask and we'll discuss this possibility.

Once plants leave my hands in good condition, it's up to you to keep them that way! I am not responsible for your growing conditions or your success with whatever you attempt to grow. If something fails to meet your expectations shortly (within 10 days) after you receive it, we can make arrangements for you to return the plant and I'll replace it or refund your money at my discretion. However, this is dependent upon your timely receipt of the plants and exclusive of all shipping mishaps (lost or delayed shipment, bad weather, Acts of God, etc). If you do not immediately unpack and care for your plants when they arrive at your shipping address, I can't be held responsible for their loss. It is also up to you to provide accurate shipping information so the package is not delayed. You have the option of shipping the package insured, or asking for a specific carrier if you don't like or trust USPS Priority Mail. Plants not insured travel at the buyer's risk.

In any circumstance, my liability will not exceed the purchase price of the involved plants.

Payment

Payment is either via check or money order made out to Colombian Orchid Imports and sent to 538 Waller St, San Francisco, CA 94118, or via PayPal. If you would like to pay via PayPal, I will send you a PayPal invoice at the time payment is due.

First time customers are required to provide a 50% (plant value) deposit on any order over $100. The deposit is due no later than one week after the order deadline (listed on the front page of this website). The remaining 50% of the plant value + shipping and handling fees and taxes is due when the plants clear customs. I will e-mail you when I know the plants are coming to the U.S., and again when the plants actually clear customs, to let you know when payment is due.

This deposit is only refundable under one circumstance: Your plants fail to clear US customs. It is NOT refundable if you decide you no longer want the plants. It is NOT refundable if you go on vacation for 3 months and don't let me know in advance. It is NOT refundable if you fail to take prompt delivery of the plants when they arrive because you only check your e-mail on solstices and equinoxes. The plants are bare root, remember, and need your TLC ASAP!

Returning customers need only to pay when the plants clear customs, unless the order is over $500 (see below).

Orders must be paid in full before the plants ship! The longer you wait, the more stressed your bare-root plants become - so pay promptly for the most vigorous plants.

Special instruction for returning customers with orders over $500

Returing customers submitting orders over $500 are required to provide partial payment (a deposit) within one week of the order deadline according to the following scheme: